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Excellence


If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude.

Colin Powell


Some years ago, I knew a woman who was working part-time as a barista in a leading coffee shop chain.  The job paid her bills, but she knew it wasn't what she wanted to do for the rest of her life.

In fact, she already knew the job she wanted.  She had seen it advertised.  And had applied for it.  And had got an interview.

On Interview Day, she had to work the morning shift at the coffee shop, even though she desperately wanted to be preparing herself for the afternoon.

However, during the course of her shift, she did her job to the best of her ability and dealt with all the customers in her usual way: focused, helpful and with a sunny smile.

She even kept her helpful attitude with the rather aggressive red haired woman waiting in the queue who wanted to triple check that her takeaway latte was definitely decaf with soya milk and the cookies were absolutely gluten free.

Which was a good job because when she arrived for her interview an hour later, one of her interviewers was a rather aggressive red haired woman whose first words were, "oh, you're the girl who was so friendly in the coffee shop".

She got the job.


If this has struck a chord with you and you want to find out if coaching will support you, book for a Light the Blue Touchpaper session.


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